FujiFilm = Bad Choice

FujiFilm FinePix E900 is Flawed
Do not buy the FujiFilm FinePix E900 digital camera. In fact, don’t buy anything from FujiFilm, the maker of this and other digital cameras because the basic design has a flaw and even worse, they don’t stand behind their warrantee.

I purchased my Fuji FinePix E900 digital camera in the end of November of 2005. In the late spring of 2006 I noticed a speck of dust inside my camera’s lens. This would sometimes show up on an image and move around from spot to spot. I contacted Fuji technical support. They said for me to send it in when I had time but there was no rush. Usually the speck of dust was off center and not a problem although mildly annoying. It was rather odd that it had gotten in there. Since I use the camera every day I didn’t want to send it in. The warrantee does not run out until the end of November 2006 so it is still well within its covered period.

Over the summer it started giving the occasional error message. In the early fall the camera fully stopped working, giving a “Zoom Error” message that would not go away by resetting the camera. I contacted Fuji and they assured me they could turn it right around in 10 days although their normal time was 4 to 6 weeks (gasp!). I sent it in and reverted back to using my son’s Casio.

After about 10 days I got a letter from FujiFilm saying they will not service it under the warranty. Instead they insisted on charging $159 because there was some dust inside the camera. Actually, initially they said $150 but more on that later.

Their own technical service and support manager Dan Scarola told my wife on the phone that the company is making the cameras more cheaply so they don’t hold up in the field. He said that they are not making the cameras the way that they used to and that dust and dirt are able to get into them. The problem is the extending and retracting lens grinds and finally stops working. He said that the dirt is an accumulation over time, that they can’t fix the cameras and must replace the cameras but won’t do so under warrantee. He added that if you want their cameras to last you must use the special sealed rubber cases that are now on the market. (I kept my camera in a case to protect it when not in my hand in use – it was clean and well cared for. The only wear it showed was a little rubbing of the black plastic body from sliding in and out of the case.)

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Over the past 15 years I have had many other digital cameras from Ricoh, Nikon and a Casio QV-2300UX which also has an extending lens. None of these cameras have ever had this problem with dust or dirt. We are not in a very dusty place. I keep my camera in a case in my pocket or backpack when not in use to protect it – I’m very careful with it. We live out in the country which is much cleaner and less dusty than an urban environment would be. If this camera can’t take it here then it is a very bad choice for anyone outside a clean room for being so poorly sealed. Even worse is FujiFilm’s failure to stand behind their warrantee.

The story actually gets worse. When we received the demand for $150 (yes, $150, not $159 which is what they charged) my wife called to find out why the camera repair wasn’t being covered under warrantee. During that conversation Mr. Scarola agreed to charge her credit card $100 and send a replacement camera. However, when we got the camera back it came with a receipt for not $100, not $150, but $159!

Knowing what I know now I would not buy any FujiFilm A.K.A. Fuji Photo Film U.S.A. inc camera and certainly not the fatally flawed E900. I would not recommend it to anyone else either – A $400 throw away camera is a waste. While you’re at it, Mr. Scarola so he will have letters from people explaining why Fuji should stand behind their warrantee, improve their design and treat their customers better. Maybe they’ll do better if they hear from enough people. If you want to help spread the word, make a link to this article as well. People need to know when vendors fail to live up to their promises.

If you are in the unfortunate situation of owning one of these cameras, keep it sealed in a tight rubber or plastic case when you are not using it. Perhaps a zip-lock baggy. According to their own technical support department, the camera will not hold up to normal dust, dirt, wear and tear of daily life.

Update: No news from FujiFilm but as Podchef says, contact the corporate offices too. Here is their web contact form.

Update 2008-02-03: Fuji E900 died twice, once under warrantee and once out of warrantee. Both times from dust in lense open/close gears. Fuji would not replace it either time even when in warrantee. A great many other people have reported this problem and Fuji did replace some of their cameras if the camera was under warrantee. Fugji’s repair manager told me that the cameras are considered throw-away’s and not expected to last.

This is a fundimental design flaw, common to many brands of cameras that use lens barrels that extend outward and then retract back into the camera. That sucks dusty air in through the cracks when the lense barrel opens, the dust settles and then when it closes the dust stays inside in the gears. Eventually this causes failure the gears to break or lock so the lense elements can nolonger move and the barrel freezes in place with a “ZOOM ERROR”.

I strongly recommend buying cameras with weather seals and possibly even waterproof. These are becoming more and more common and should hopefully be more durable lasting for longer. Since my replacement E900 is now dying I’m looking into a replacement. Suggestions appreciated. When I get one, I’ll post.

By the way, several people have noted that the warrantee replacement E900 cameras they got got worse battery life. That is definitely the case with mine as well. At first I thought it was just my batteries getting older but careful testing showed that it is indeed the second Fuji camera sucking more power and draining the batteries faster.

53째F/27째F Sunny

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About Walter Jeffries

Tinker, Tailor...
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38 Responses to FujiFilm = Bad Choice

  1. Anonymous says:

    Thank’s for that, I am carrying some research on the next camera I will be getting. Certainly not a FujiFilm.

  2. Podchef says:

    Walter,

    I have had several problems similar to this, although never with my Fuji S5100–which I hope I have not now just jinxed. Write to the president of the company. Don’t waste time writing with the head of N. American operations–write to the actual head of Fuji Film international if you can. Explain the crappy service you recieved, the problems with the camera from the start and say all you want is a like kind or similar replacement for the product (assuming you liked it and would like a replacement). Any company president worth their salary will gladly authorize a new camera–or washing machine, or whatever breaks under warantee–to a “loyal” customer. They will usually also investigate why the customer service department is doing such a crap job.

    You might also take the tact that they pro-rate the value of your camera for the amount of use you got from it before the problem occured. In which case they would owe you money based on what you paid for it, the typical life of the object and where the warantee stood. You’d be surprised what can happen. The squeaky wheel does get the grease.

    I used to own an espresso maker which was built in Brazil. When it broke and the US repair people told me what it would cost and that I would have to pay shipping and repair costs even if they couldn’t fix it I wrote the head office in Brazil. I negotiated a repair service manual–not for the public–and parts for the cost of shipping from Brazil, bypassed the useless service center which never answered the phones and fixed the machine myself. I wore that machine into the ground until I got sick of repairing it once every year or so. There are appliance salesmen in Seattle who still tell the tale of this fellow who got a free Asko washing machine.

    Be a bulldog. Don’t let it go. Write FujiFilm’s Head Honcho. You could do worse: http://conoroneill.com/2006/08/12/yoplait-have-a-customer-for-life/

  3. Anonymous says:

    Hi, to be honest I bought this camera after having read many readers reviews among which yours…

    Unfortunately, the camera broke down and it was not hable to take usable picutres at all! Every shot was coming fully stripped and blurred and I had to go through official repair center.

    Now it’s ok and I hope it won’t break down again as your camera now because to be honest I am pretty happy with quality, manual controls, shape and iso Noise…

    Otherwise what would you chose instead (Canon, Kodak, Sony, Casio)?

    Daniel from Switzerland

  4. Anonymous says:

    Hopefully, Mr Dan Scarola might just lose his job over this.

  5. I’m not looking to get Mr. Scarola fired on this issue. I’m looking for a change in policy where by FujiFilm would stand behind their products and honor their warrantees and an improvement in quality of manufacturing to come out of this. Mr. Scarola is a cog in the machine that grinds people down. It is dust like this that wears at him and the mechanism. Email him and as Podchef says, contact the corporate offices too. Here is their web contact form.

  6. karl says:

    if i may recommend going to amazon.com and posting a review of that camera and your experience with fuji? additionally, there are other large electronics sellers that also have a customer review section. when i purchase anything i read the amazon reviews whether i buy from them or not. if you are feeling very feisty you might post the lack of warranty support under all the fuji products–since the service department affects all their product offerings. if you follow-up with a post from here to your customer review and ask people to rate your review it will raise to the top and warn others and possibly make fuji notice.

  7. Daniel, I’m not sure which I would choose as a replacement. I hope I don’t have to make that decision for a while. I paid their extortion fee (for which they over charged what they were saying they would charge – that I’ll take up with the credit card company) and I’ll continue using the E900. I’m now going to keep it in a sealed plastic container (the bag it came back to me in) inside its case when I’m not using it. Hopefully that will keep it from getting dusty. I’ve now had other people tell me about having dust problems with the Fuji E900 so apparently this is not an isolated incident. When the day comes that this camera breaks again I’ll have to research what is available then and try to choose the best. May that day be a long time from now!

  8. LJB says:

    I enjoy your clarity and outspokenness, Walter. What are you going to say to google for posting Fuji ads below your entry urging us to avoid buying any Fuji products?!

  9. Anonymous says:

    This stuff drives me bananas. I took the time to pass this on to Mr. Scarola:

    Dear Mr. Scarola:

    I was disappointed to hear that the Fuji Corporation will not stand behind the stated warranty for its FujiFilm FinePix E900 digital camera. Walter Jeffries has made me aware of the difficulties that he has experienced with your company, including apparently fraudulent credit card charges, during his attempts to have his camera repaired.

    Mr. Jeffries is a well-respected individual in the sustainable farming movement. Many people, including myself, have learned about the way your company has treated him from his popular website. As a small-farmer with modest income, I require durability and reliability from all my equipment. When it comes time to purchase a new camera, the FujiFilm FinePix E900 will not be selected, nor any other Fuji product for that matter. Rest assured that I will pass this experience on to friends and family so that they may learn of your company’s stance as well.

    Very Truly Yours,

    A Concerned Farmer

  10. Anonymous says:

    I to had a problem with Fuji saying my camera was not covered by warrantee and dirty. It was NOT!!!!! It was always clean. They lied to avoid paying for the waranty repair.

  11. Wayne says:

    I’m sorry I didn’t pursue this as you have when my Nikon Coolpix 990 died, for no apparent reason, after less than two years.

    I shamefully, though reluctantly and with ample but insufficient protest, eventually accepted the story that it was a throwaway. At $900, you’d think I had better sense.

    Now, a little wiser, I wonder if this is essentially the same throwaway gimmick. It’s a deplorable one, if so.

  12. Anonymous says:

    I have shot semiprofessionally for the last 8 years, and i have worked in the photo-retail industry for the last 10. As someone who deals daily with repairs and camera manufactures, I can say that i am not surprised to hear about the warranty issue.

    Sadly, it is not just fuji who makes their cameras built for features and not durability. This is the case with many camera companies on the market today. We live in a disposable world.

    Where i am currently employed, we offer optional damage protection one can choose to purchase with their camera. I see so many people decline this investment because ‘they are very careful’ or “had their last camera for 15 years’. Sadly, they are back in a few weeks or months with a broken camera. Cameras are not what they were 10 years ago. It is like carrying a mini computer in your pocket.

    In the land of the compact point-and-shoot things go wrong. For no reason, screens break, dust creeps in, and lenses error. Manufacture warranties simply do not cover these expenses. I don’t agree with it, but it is what it is. It is where the photo industry is going now.

    So you can wright off fuji, and buy a canon, nikon or olympus next, but rest assured they will have their own issues and their own crappy customer service.

  13. Anonymous says:

    Walter,

    you are understandably disappointed, but I feel you are being unreasonably harsh. Your problem is with the Fujifilm management in the USA and yet you are sledging the entire Fujifilm company.

    Unlike you who started using digital cameras 15 years ago, I started on the digital path only 10 years ago. My first camera was a Fujifilm MX-1200 – it lasted me about 6 years with no problems, the next one was a Canon Ixus 400, it is still going strong after 4 years, I have just bought a Fujifilm S6500fd and it is truly amazing in the picture quality and flexibility departments. Thus, individual mileage varies.

    I am also astounded that an employee of Fujifilm would badmouth their own company. That was truly shocking and is indicative of either an unhappy employee or that he is completely out of touch with what the competition is like.

    As one of the posters said, take this matter up with another Fujifilm office, you may have better luck there.

    Cheers,

    Victor

  14. Anonymous says:

    Thanks for sharing – I’m glad I didn’t go with the E900 which I considered at one time. By the way, you do lose some credibility/conviction when the very same page that bashes Fuji carries no less than 11 ads for the same.

  15. I have no control over the ads. They are picked by Google based on the content of the page. I give Google a spot on the page and they pick the ads they want to display.

  16. Anonymous says:

    You just had bad luck…

    I’ve owned the F10 and currently use the F30 and they are absolutely GREAT. Best compact camera money can buy at the moment.

  17. You missed the point. The e900 camera has performed very well as I wrote in my long review. But the company, Fuji, does not stand behind it’s warrantee and that makes it a bad choice. Even their own manager of repairs said there is a problem. A company should stand behind their warrantee. Go back and reread what I wrote and what other people have commented from their experiences.

  18. Anonymous says:

    Hello Walter,

    I was going to add this camera on my “Wish List” as my wife will be getting me a new camera for Christmas. As I always do with most things I buy, I look up reviews on it. This is how I found your blog.

    We live in a world where we can get anything we want and thanks to the web we can do our own research. FujiFilm might not be aware of the power we have as merchants. They should be now. We buy things based on reviews. And this item is now on my “Bad Choice” based on what I read here.

    I liked the camera based on the things it does. But I do not want to go through the problems you stated to get it fixed. I expect the company to stand behind it’s product. Canon has a great review when it comes to repairs and returned items. Fuji does not. This makes a world of diffrence to me. I expect this camera to last!

    My old 3.2 MP Canon has been great but I need to upgrade to get larger blow-ups printed. There are many cameras that are good. You don’t need a 9MP camera that eats all of your card memory. A 5 or a 6 is just as good. Anyway, it looks like I might be going back to doing more research on this.

    All I know is that I will not get this camera…and will NOT be getting any Fuji products in the future.

    I am glad I came across this blog. Sorry to read about your story Walter. I hope this camera lasts you until you need to upgrade again down the road. Keep it safe and out of a dust storm. Then again, you don’t get too many of those in New England.

    Merry Christmas to all.

    -Michael
    from Seattle

    ny2michael@yahoo.com

  19. I’m in the UK and have just purchased this camera as a present for ‘her indoors’. I dont expect that she will be taking thousands of photos day in day out with it and it will be kept clean and put away when not in use to minimise this so called dust problem.

    Hopefully if problems do arise, Fuji UK will be more understanding and true to their word as far as warantee goes.

    After reading several reviews on other (cough) sites, the features this camera offers and the affordable UK price tag (ÂŁ130) outweight the negative and somewhat worrying comments realised on this blog.

    On a seperate note regarding Google Ads, you can I believe put keywords in your adsense account to stop various ads from showing on your site if that’s what you want to do – hope this helps.

  20. As I explained above, the problem is with the company not standing behind their product and the fact that it is susceptible to dust infiltrating the zoom mechanism. If you have a truly clean environment then that won’t be a problem.

    A secondary note is that the replacement e900 I received seems to eat batteries. I’m using the same set of 12 AA 2300 mAh NiMH rechargeable batteries with it that I was using with my original e900. The original e900 was getting 300 pictures to a pair of batteries. The replacement e900 only gets about 30 pictures or so per pair of batteries.

  21. Nina X L. says:

    Why should he want to turn of the google ads? He wrote a honest review of his experiences both the good and the bad together. If sellers want to do ads that is their money to spend. Frankly I am glad to see upfront truth rather than just the reprints of press releases and gushing. He said the camera did well except it is sensitive to dust and that the repair service and warranty are a problem. Even the repair guy said it was wrong. You read the reviews and make your choices. I am getting another nikon for my next purchase and not a fuji as they do not honor their product warranty. Bad news.

  22. Anonymous says:

    Thank you Walter!! I have a 17 yo daughter who is attending a digital media course and as she has progressed, I thought a new camera was in order. For Xmas I bought this Fujifilm E900 from Sears. Before I did my research. (dumb, I know). But after finding some bad reviews then your page, I took back this camera. I had a feeling about a company that I was little known, but thought “what a good deal” Not so. I don’t want her to have to deal with problems with a “new” camera. I’m sorry you had to get screwed over to find out about this camera. But it saved a lot of us from being screwed. So once again Thanks!!
    Kathy, Washington State

  23. Anonymous says:

    I am betting such an experience is widespread, as several writers have mentioned. My Fujifilm F700 cost me $500 and gave me brilliant pictures and movies for two plus years. I took it every where. In the first month a bright hole appeared in the backplane. The local shop I had purchased it from warrantied for that period. As time went on, a mark in backplane occurred for movies. I lived with it. Finally, the whole backplane went. I paid $25 to a local expert to get the opinion that the $275 repair wasn’t worth it.

    Still, I took this camera everywhere in all conditions – the North Cascades, Vancouver Island, Chuckanuts, downtown rain, snow, sleet, -6 C with wind chill. It was responsible for the lion’s share of 60 GB of photos and movies (about 14K files) I have shot in the last two years. Many other manufacturers have color palettes I don’t particularly like.

    Quite frankly, $500 disposable cameras are probably worth it if they last two years under such abuse. I have always wondered a bit about how fast the industry is cranking out new versions…whether quality levels can be maintained.

  24. Djb says:

    Well I just went thro this exact same thing with mine. I am not happy about this extortion by fuji. The camera should have been fixed under the waranty. I kept mine in a waterproof case and it was in exclt condition. It stopped zooming. I was told by tech at fuji that the cameras are not sealed against dust and any dust in the camera voids the waranty. That is stupid!

  25. Anonymous says:

    I also bought this camera and got a speck (it turned in to a dark spot when zooming in) in the lenses just 2 months after very low use, and just 1 trip abroad.
    It seems to be gone for now, but I fear I’ll be making a visit to Fuji support soon.

    Do you have a consumer associaton to write to? It might help.

  26. Anonymous says:

    I had this problem with my Fujifilm E900 under warranty, and Fuji replaced the zoom mechanism.

    Nine months later, this past weekend, the same problem occurred. I appear to have solved it by gently but persistently wiggling the lens into a fully zoomed-out position, applying silicone spray to the lens barrel such that some of it dripped down into the space between the lens and the camera body and between the two parts of the lens barrel, and then repeatedly turning the camera on and off, wiggling the lens barrel, until it began to move freely again. Then I zoomed in and out until the silicone spray appeared to be dry. So far, I’ve tried zooming it in and out about 50 times in a row, with no problems.

    The clue, to me, that this might work is that the spray initially seeme to make the problem worse. That meant it was getting to the gear mechanism. Once the solvent part of the spray dried, it all worked smoothly.

  27. I have figured out the problem with the camera and why so many people have had this trouble. It isn’t just with this camera but with most cameras that have lenses that extend out of the body and then fold back in when turned off. Each time they extend they draw in air, dust and grit. Then while the camera is being used this dirt settles in the mechanism of the camera. This is a fundamental flaw in the camera design and should be covered not only under warrantee but on an extended basis.

    Some cameras, like my older Nikon 990 CoolPix had a sealed lens barrel that did not extend outside the camera. This avoid the problem and is a better way of designing the mechanism.

    I will be avoiding cameras with this design flaw unless they specifically state they are sealed against dust, water, etc.

    I will also be avoiding Fuji since they did not cover my camera during the warrantee period when it should have been covered and it was a basic design flaw on their part.

  28. Rachel Morgan says:

    I read your experience with the E900 when I was researching whether to buy one. In the end after weighing the pros and cons I decided to buy one anyway in Jan 07 as they were a very good deal in the UK at the time (because they were being discontinued!). Unfortunately specks appeared in my photos, first after I hadn’t even taken the camera outside yet! It disappeared for a long while but then reappeared, so this month I sent it off to Fuji UK to be fixed. I was braced for a fight after reading about your experiences!! One week to the day that I had sent it off, it arrived back, looking good as new, with a letter of apology that I had had problems and noting that the CCD had been cleaned. This comment makes me not sure exactly where the dust was nor whether it was there at the time of manufacture. But anyway it sounds like Fuji UK are much better at customer service than their US counterparts. I just hope the problem doesn’t recur and like you will be keeping it in a plastic bag within its case now!

  29. al says:

    Omg!
    And to think i found a camera i really would possiblylike..all the bells and whistles etc..but sadly to find the camera a chintzy piece of crap with possibilities of DUST ruining its performance..
    i was looking for a sharper image quality thatn the is-dv aiptek camera with f mega ix/mp3/ stabilizer and s vhs ..etc.. but THAT too has failed the longevity test after two years ..minimal useage…
    WH3RE CAN I FIND A CAMERA THAT TAKES SHARP FOTOS… and not blured images..no matter the pix ammount.?
    al in omaha, ne.

  30. Anonymous says:

    Ive had this camera twice after losing it once…and I love it. maybe I just got two lucky ones…Ive been a fuji customer for a few years now and loved all of them. I especially love this camera’s quick startup and quick performance. It’s not all bad…

    Dallas, TX

  31. AmbiRaw says:

    A very illuminating review and I wonder why it didn’t come up when I was researching the E900 and others prior to acquiring a camera.

    Apart from 2 dust spots on the sensor which appeared soon after purchase (Nov 2006 and the reason that I am scouring E900 information sites today) I have had not trouble …. touch wood….. despite the less than excellent care it has had. I now count myself very fortunate in this regard and the very first thing I am going to do is keep it in a plastic bag within its case and treat it with a lot more respect. I knew when I bought it was not a long term prospect but I would like to last another 18 months at least. In the meantime I will live with my 2 dust spots and learn to use photoshop (my next challenge) to eliminate them.

    I am sorry for the troubles had by many others but I am glad that I got to read the experiences they have had with this camera (and FUJI).

    It is good to be made aware of this design flaw and will certainly influence the choice in camera I make next time.

  32. Jack H in the UK says:

    I found this blog after looking to see who else had dust issues with Fuji cameras, I will add to your list of cameras the S9500/S9000 series!

    The Fuji S9500/S9000 also has this issue with dust managing to work its way inside the lens casing, mine now has quite a few spots of dust on the inside of the lenses even though I kept it in a dust free sealed storage case and never exposed the camera to dusty environments.

    I bought this camera way back in 2006 from Jessops UK and it worked flawlessly till I noticed a few tiny spots on close up examination of the photos taken (14 months after purchase)and when I shone a torch into the lens I noticed dust flakes on the inside of the lenses!

    I explained this “dust” problem over the phone to Fuji UK at the time who wanted nothing to do with it even though it’s obvious there is a design/material flaw with the lens casing and seals, I’m now very glad I took out an extended warranty at the time of purchase through Jessops, hopefully now because of the CCD problem it recently developed it will be repaired and cleaned or the camera completely replaced (keeping my fingers crossed)under the extended warranty if not then I will never ever buy a Fuji camera ever again or any other make that has no reliable dust seals.

    The S9000 series is a good camera BUT in my opinion it has a serious design flaw that allows dust to get inside the supposedly “sealed against dust” lens unit and the only way to clean it is to pay for it to be done!!!!

    I bought this camera so I would not have this problem and am now lumbered with it! Fuji, pull your finger out and fix these issues instead of saying it’s not your problem when it obviously is.

  33. This spring I bought a Casio Exilim EX-V8. It has no external moving parts and seems tightly sealed up so it won’t have the dust issues I hope. I like it so much I bought one for my son too this summer. The image quality is almost as good as the Fuji I had, probably not as good as the S9000 though as it has very small lens elements. A good point and shoot with full manual controls.

  34. Ryan says:

    Walter and others,

    Remember that a real paper letter will often get better results than a web form or email. The more effort it takes you to write and send the more important it is. This is very true to people like congressmen and spouses. Also people like flattery so keep a complaint letter very positive with a constructive complaints that they can do something about.

  35. Margot Elyse says:

    I received the e900 as a Christmas present 2 years ago. I've never been an avid photographer, and it seemed to work alright for my purposes. (I'm an animator, and use the camera for reference photos and videos)
    It's always sucked batteries faster then any camera I'd ever seen, and the speck of dust on the lens was there from about a month after I received it. After a few months of non-use, I took it on a trip with friends and it's now having the same problem you had – the shutter error/inability to open. The batteries were new, too. What a waste.

  36. Anonymous says:

    Based largely on Walter's original blogs about the Fujifilm Finepix E900, I purchase one in February 2006. Shortly, I noticed a small spec on the upper left section of the lens. Fujifilm, without question, successfully serviced the camera in November 2006. I've been using it ever since and have had no further problems with this camera what-so-ever. I still consider this a great compact digital camera.

  37. One of the things that has become apparent is that Fuji's service is very inconsistent. I have had reports from a large number of people who have had the dust in the lens problem. Some of them said that Fuji serviced them without question and many others that they were refused warrantee service. Same problem, different results. It seems that Fuji lacks a consistent policy and you are at the whims of the service personnel. Most unfortunate.

    The problem with the Fuji, besides the inconsistent dishonoring of the warrantee, is that when the lens barrel extends and contracts it picks up dust. A camera with internal lenses avoids this. I'm seeing more cameras with internal lenses, perhaps for this exact reason.

    I now have three Casio EX-V8 Exlim digital cameras. I like them better than the Fuji E900. We also have one other Casio camera that is very old and still works great. Since I've had no problems I don't know what the service is like. Hopefully I will never need to find out.

  38. Anonymous says:

    I also am frustrated with dealing with Dan Scarola and the whole fujifilm department. My S1000 was making people yellow, swapped it out for another one and that camera did the same thing. I wrote to their headquarters office,they did not even have the decency to reply. I bought this camera a year ago and have had nothing but problems. What kind of Customer Loyalty is this. I would never buy another fujifilm camera, nor recommend anyone to buy their products.

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